Privacy Policy Statement

Commitment to Privacy

Infiniti Media INC is highly committed to keeping client’s personal information safe and secure and we collect only essential and inevitable information to process your order. We never share any of your information with any individual outside our company in any way until you agree to permit us for doing so.

INFORMATION COLLECTION

We collect clients’ information via Email, Phone and Contact Us and Order Form and it is protected as per privacy policy set by Infiniti Media INC. Clients’ information is never disclosed, shared or sold to any third party services

Initially, the personal information we require is about clients’ name, company’s name, billing address, email address, secondary email, phone and fax numbers, order details and place of residence and some of which is optional. Along with this, we need information in creative brief in order to start working on your order.

Additionally, collection of information includes opinions pertaining to complaints, appreciation and comments about the product.Technical information which is collected and recorded includes your IP address, browser version, operating system and the date and time when you visit. Google Analytics or some similar tool or service is also used for collecting this data.

We collect information to provide and improve our services effectively. The types of information we gather include:

• Personal Information: Such as name, email address, phone number, and mailing address, collected when you engage with our services, subscribe to our newsletters, or contact us directly.
• Technical Data: Including IP addresses, browser types, operating systems, and browsing behavior on our website, collected through cookies and similar technologies.
• Service Usage Data: Details about your interactions with our services, such as project requirements, feedback, and support inquiries.

USAGE OF COLLECTED INFORMATION

First of all, the information we collect helps us to understand exactly what product you need and what special things would you require in it and secondly the billing information is inevitable for payment process.

The email addresses and phone numbers are used for communication about order status, comments and opinions and delivery of the finalized product.

Moreover, we may send sms & emails of update & Promotional Offers on the website, launch of a new product/service and the latest news in the industry. Carrier Charges may apply based on your network.

This information also helps us to improve our marketing strategies and compile the record of the most selling products.

PRIVACY OF PAYMENTS

To make sure the practice of the best privacy for payments, we offer acceptance from multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL) which is indicated in the domain as “https://”. Therefore, we assure that there is no issue at all with the privacy of payment process and billing information.

CONFIDENTIALITY

Confidentiality is surely a serious concern and we are fully aware of the fact and this is why we never compromise over the confidentiality of our clients’ information.

We use your personal information in order to keep in touch with you so that we can have smooth communication about the order process. Therefore, your entire information like name, billing address, e-mail address, telephone number, fax, etc. is treated as confidential and saved at a secure location which is accessible by the designated members only ensuring that it stays safe and there is no threat of its being stolen or hacked. We reassure that your personal information will never be released to any third party in any circumstances until you allow or we are forced by law.

USE OF INFORMATION

The information we collect is utilized to:

• Deliver and manage our services.
• Communicate with you regarding service updates, promotional offers, and company news, provided you have opted in to receive such communications.
• Enhance our website and services by analyzing user behavior and preferences.
• Comply with legal obligations and protect our rights and interests.

COMMUNICATION PRACTICES

We value clear and respectful communication. Our practices include:

• Opt-In Communications: We send marketing and promotional materials only to individuals who have explicitly opted in to receive such information.
• Service-Related Communications: Necessary notifications related to your projects or inquiries may be sent without prior opt-in but will be pertinent and non-promotional.
• Frequency: We strive to limit our communications to a reasonable frequency to avoid overwhelming our recipients.

SMS COMMUNICATIONS

By providing your mobile number and opting in, you consent to receive SMS messages from Infiniti Media Inc. These messages may include:

• Transactional information related to your orders or services.
• Promotional offers and updates about new products or services.

Message frequency may vary. Message and data rates may apply. Business Texting Software - Textline.

OPT-IN AND OPT-OUT PROCEDURES

Your control over your information is paramount. You can:

• Subscribe: Opt-in to our communications by subscribing through our website or during service engagements.
• Unsubscribe: Opt-out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Manage Preferences: Update your communication preferences by reaching out to our support team.
• You can opt out of receiving SMS messages at any time by replying "STOP" to any message. For assistance, reply "HELP" or contact our customer support

DATA SECURITY

We implement robust security measures to protect your information, including:

• Encryption: Utilizing SSL encryption for data transmission.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting periodic security assessments to identify and mitigate potential vulnerabilities.

THIRD-PARTY SHARING

We do not sell or rent your personal information. However, we may share data with trusted third parties to facilitate our services, such as:

• Service Providers: Partners who assist in delivering our services (e.g., hosting providers, payment processors).
• Legal Obligations: When required by law or to protect our legal rights.

All third parties are obligated to maintain the confidentiality and security of your information.

AMENDMENTS

Infiniti Media INC may amend its privacy policy for more strict security concerns if needed. However, the entire amendments about personal information security concerns will be declared with a prior notice of the effective date of amended or updated privacy policies.

POLICY UPDATES

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct communication channels. We encourage you to review this policy periodically.

CONDITIONS OF INFORMATION DISCLOSURE

In the first place, it is our top priority to avoid the information disclosure. However, the information disclosure can only take place if we are to abide by the country law for judicial proceeding, court order, or any other legal procedure.